We do not accept returned food items. This policy is not meant to be
unfriendly to our customers; in fact the opposite is true: would you
want to buy soup mixes from us that may have been shipped previously to
someone else and returned? Our returns policy is intended for the health
and well being as well as the piece of mind of our customers.
only exception would be in the case of a damage verification request by
one of our carriers. If you receive a damaged item, you must report it
to us within 7 days of delivery so that we can begin the claims process
with our carriers. Do not discard the damaged items until you have
contacted us. The carrier may require photo evidence or that the damaged
items be returned.
You are responsible for our actual shipping costs (both ways) if an item
is unclaimed, refused (for reasons other than damage) or is incorrectly addressed and is then returned
to us. Orders returned for these reasons are refunded less actual
shipping costs. Please be sure that your address is correct and is
deliverable via FedEx AND USPS.
Metal canned items: we diligently inspect metal canned
items for dents as we ship them to ensure that they are dent free when
they leave our facility. Minor denting to cans (that does not impact the
ability to open the can) that occurs in transit is foreseeable and
acceptable and does not affect the safety of the product within. Please
report major dents, punctured cans, broken air seals or dents that
prevent cans from being opened.
Your satisfaction is a top priority, please contact us with any questions, concerns or comments and we will work diligently to remedy any issues that may arise.